Return & Refund Policy
At Loknath Gift Shop, your satisfaction with your order is important to us. If you need to return an item or request a refund, please review the following process and conditions tailored specifically for our store.
Returns Eligibility and Process
You may return any unused item in its original packaging and condition within 30 days of receiving your order. This means products like area rugs must be unused and returned in the same state as delivered.
- Initiate your return by contacting us through the contact form on our website. Provide your order number and specify which item(s) you wish to return.
- We will respond with the return shipping address and detailed instructions.
- Ship the item back to us at your expense, unless it arrived damaged, defective, or incorrect, in which case we will cover the return shipping.
Please note that gift cards, items marked final sale, or products returned after the 30-day period cannot be accepted for return or refund. Also, used sprays, diffusers, or burned candles are excluded from returns.
Damaged, Defective, or Incorrect Items
If your order is damaged, leaking, broken, or incorrect, notify us within 7 days of delivery. Please include a photo of the issue if possible.
We will provide a replacement or a full refund according to your preference, and cover any return shipping fees in these cases.
Refunds
Once we receive and inspect your returned item, we will process your refund to the original payment method within 5-10 business days. If you are returning a gift item, you may opt for store credit instead of a refund; please indicate this when you contact us.
Additional Information
- If you have questions about whether your item qualifies for a return, please contact us before shipping the item back to avoid any inconvenience.
- Returns that do not meet these conditions may be refused; we will inform you of the reason if this occurs.
- To cancel an order, please reach out within 24 hours of placement for possible cancellation.
If you need assistance or have any questions, please reach out via our store contact page or email us at keelylongerbeam@gmail.com.